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Conlon on Career Fast Track at U.S. Cellular

first_imgConlon to Head New England Market for U.S. CellularMarch 24, 2008-Young professionals may test several different career paths in their professional lives. U.S. Cellular’s Eric Conlon, began his leadership journey five years ago as a part-time associate in Waterloo, Iowa. Conlons focus on customer satisfaction has since led him to the top position for the company in New England, as director of sales. Conlons responsibilities include planning and directing all sales, customer service, and agent relation activities in Vermont, New Hampshire, and Maine. “Eric is focused and driven. He is a team player, approachable, passionate and supportive,” said Dana Dorcas, senior director of sales for the east region of U.S. Cellular. “His leadership and retail experience with U.S. Cellular demonstrate a solid track record of customer satisfaction and market growth. We have complete confidence in Eric’s leadership qualities to continue to make U.S. Cellular the most customer-focused company in the industry.”Conlon started out his career with U.S. Cellular in 2002 as a part-time retail wireless consultant in Waterloo, Iowa. He quickly took on additional opportunities and was promoted to assistant store manager in Omaha, Nebraska, sales manager in Iowa City, Iowa, and store manager in Cedar Rapids and Coralville, Iowa. Most recently, Conlon served as U.S. Cellular’s area sales manager in central Iowa, where he was responsible for the leadership and direction of the sales team in an effort to deliver the highest customer satisfaction for which U.S. Cellular is known.”We realize that U.S. Cellular’s success depends upon the satisfaction of our customers and providing that unparallel customer service is my main goal. Customer service has everything to do with relationship building, and that’s the part of my job that I get and really like,” Conlon said. “I don’t like to sit still for long, so I look forward to traveling extensively across the New England market to meet with customers and associates and to be engaged in our communities.”U.S. Cellular has created an atmosphere that places tremendous value on the bonds between associates and their leaders. The Dynamic Organization (or D.O.) created by CEO John E. Rooney, turns the traditional management hierarchy upside down.The concept behind the D.O. is simple: effective leaders build satisfied associates, who in turn deliver outstanding customer service, thus increasing customer loyalty and revenue. The D.O. starts with leaders who provide associates with the tools and training they need, while instilling a passion for serving customers and a culture of empowerment and pride.”U.S. Cellular aims to provide a vibrant work environment for its associates by offering the tools, training and leadership that empower associates to take ownership of the customer relationship on behalf of the company,” adds Dorcas. “Eric has embraced that empowerment and passion for serving customers and has been able to professionally and personally grow with the company. Through his commitment to U.S. Cellular customers, he has demonstrated the leadership skills and passion for the customer that defines our organization.””U.S. Cellular’s emphasis on customer satisfaction is more than just a model; it’s something we put into practice every day,” said Conlon. “I look forward to leading our New England team in delivering the ideal customer experience every time we interact with our customers.”Conlon, his wife, Amy, and daughter, Braylen are in the process of relocating to the greater Portland area.U.S. Cellular is the nation’s sixth-largest wireless service carrier, providing wireless service to six million customers in 26 states. The Chicago-based company employs 8,000 associates and operates on a customer satisfaction strategy, meeting customer needs by providing a comprehensive range of wireless products and services, superior customer support and a high-quality national network.For more information:Kelly WhalenJonathan GuerínPublic Relations CounselMedia Relations, U.S. CellularOffice: 603-436-2347, Cell: 207-441-5624 Office: 773-399-4379, Cell: [email protected](link sends e-mail) [email protected](link sends e-mail)last_img read more